Privacy Policy

EXI SHOES values ​​the privacy and security of all its customers during the browsing process and purchases made through the online store. All personal data of customers contained in the EXI SHOES database are not sold, exchanged or disclosed to third parties, except for information that is necessary for the delivery process, billing, or participation in promotions requested by the customers themselves. Your data is considered essential, as it is necessary for your order to arrive safely at your delivery address, within the established deadline. To ensure that your data always remains correct, we advise that you do not disclose your password to third parties, even if they are friends or relatives.

1. WHAT DATA IS COLLECTED:

Identification data: information provided by the user at the time of registration on our digital or physical platforms; full name, CPF, email, address, city, zip code, date of birth, gender/sex, purchase information. When registering on our platforms, we integrate logins using a pre-existing social media profile.

Payment data: information provided by cardholders to make purchases, credit and debit card numbers, brand, CVV (“Card Verification Value”) expiration date and billing address.

Electronic record and user interaction data: information collected during your browsing (both in the visitor and registered user profiles) on our platform – such as data on items purchased, IP address (Internet Protocol), Session ID (session token/identity), data on mobile devices used to access the website (including operating system version, browser and connection), geolocation data, and other information related to user interaction, such as date and time of access, products viewed, time spent on pages, areas visited, click records and cookie identifiers.

2. USE OF INFORMATION

The information captured by this application may be shared with our partners and will be used for the following purposes:

A. To enable the provision of products or services requested in the application;

B. To identify the profile, desires or needs of customers in order to improve the products offered by the company;

C. To send communications about products to its customers;

D. To publicize launches, events, new products or promotions about the store and partners.

E. To produce analytical business intelligence reports for market research;

F. To define and analyze the consumption patterns and preferences of our customers;

G. To reduce the risk of illicit payment practices and combat fraud;

3. COOKIE DATA COLLECTION

Cookie data collection: In order to offer the best browsing and shopping experience to the user, ÉXI uses technologies to collect and store information related to the user's visit to the website, and this may include sending one or more cookies or anonymous identifiers that collect data related to the user's browsing preferences and the pages visited by the user. In this way, the presentation of the platform is personalized and aligned with the user's personal interests. The use of this data is restricted to the indicated purpose. Furthermore, the collection and processing of this data is completely automated, with no possibility of human contact with the data in question. The user may, and may, at any time, if they disagree with the cookie policy above, use the tools in their browser that prevent the installation of cookies and also delete any existing cookies on their internet connection device. In this case, some features of the Website may present errors. ÉXI may also use other technologies to collect users' browsing data, committing to save, process and use them in accordance with this Policy.

4. REVOCATION OF CONSENT

Consent may be revoked at any time by express consent of the data subject. The data subject may request the deletion of some data by force of legal determination. However, it is entirely possible that, even after the deletion request, some personal data may remain stored, in compliance with legal obligations.

5. INFORMATION SECURITY

Technological resources: ÉXI adopts technological resources to ensure the security of personal data collected and stored in this policy. These measures can be verified by the user by accessing the website by viewing the “security padlock” in their internet browser.

Password confidentiality: ÉXI recommends that the user keep their password completely confidential, avoiding disclosure to third parties.

Suspicious emails: ÉXI only sends the user emails with advertising messages, promoting products and services or updating information. ÉXI does not send messages:

A. requesting the user's personal data;

B. requesting the user's password or financial data;

C. with attached files except PDF documents; or

D. with links to download files. If you receive an email with these characteristics, disregard it and contact Customer Service.

Credit cards/bills: ÉXI does not store user financial information, such as credit card information, in its database. The payment approval procedure occurs between the user, the banks and the card administrators, without intervention from ÉXI.